Rustic Bug & Insect Lodge

For returning goods purchased in-store, please see our full returns policy.

We will arrange all returns, unless specified. For Local Delivery, we will arrange for the couriers to collect the goods. For National Delivery we will arrange a tracked postage with Royal Mail, including collection if required. We will communicate with you for any arrangements made, via telephone or email.

• For all damaged or faulty products, or where information was misleading before purchase, you will not be charged for return postage.
• For all orders that are returned due to ‘change of mind’, you will be charged for the cost of return. This will be the same and most reasonable cost of delivery from your original purchase based on the returned product. The cost of return will be deducted from your refund amount.

Refunds will be processed once goods have been received by Woburn Sands Emporium. All products must be returned in their original packaging to be accepted for a refund or exchange. Products that are not faulty or damaged must be received in a resalable condition.

Please look at our Delivery and Returns page here for further information.